Frequently Asked Questions

How do I place an order?
It's easy and secure! Just place the product(s) you wish to order in your electronic shopping cart by clicking on the “add to my cart” button located next to the product image. When you're ready to complete your order, click "Continue Checkout," follow the easy instructions on completing your order, and select your payment option. Contact our Customer Experience Team at 509-833-3386 or via email at customerservice@artistryguild.com and we will be happy to assist you with any questions.

If I encounter a problem while submitting my order, should I just resubmit?
If you are unsure your order was properly submitted, contact our Customer Experience Team at 1-509-833-3386 or via email at customerservice@artistryguild.com and we will be happy to assist you.

What if I have placed a duplicate order?
If you feel you have placed a duplicate order, please contact our Customer Experience Team at 1-509-833-3386 or via email at customerservice@artistryguild.com and we will be happy to assist you.

Can I cancel an order after it has been submitted?
Yes. To cancel an order, have your order number available and contact our Customer Experience Team  at 1-509-833-3386 or via email at customerservice@artistryguild.com                       

What payment options are accepted by ArtistryGuild.com?
We accept all major credit cards (Visa, Master Card, and Discover), checks and money orders. International customers not able to supply credit card information must submit payment in the form of an international money order, drawn from US funds.
Orders paid via credit card are not charged until the item or first item ships on the order. Prior to shipping, we have only received a pending pre-authorization request from your financial institution. When we request an authorization for your purchase, your financial institution may place a hold on your account for the amount of that pre-authorization request. While your financial institution may place a hold on the pre-authorized amount, your account will only be charged for the actual transaction amount when the transaction is processed.

With most financial institutions, they will remove a pre-authorization hold from your account when the actual transaction amount is debited from your account or three to five business days after the pre-authorization request, whichever occurs sooner. Since policies vary between different financial institutions, we recommend that you contact your financial institution with any further questions about a pre-authorization. ArtistryGuild.com cannot release pre-authorization holds. 

Is ordering online safe?
With ArtistryGuild.com, ordering online is as safe as using a credit card to buy dinner in a restaurant. We use the latest security technology, which includes data encryption, server authentication, and message integrity.